Terms & Conditions

1. Acceptance

Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by Rocket Color, Inc.

2. Quotations and Estimates

Quotations are based on current costs of materials and services and, unless otherwise agreed in writing, are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days.

When quotations are based on specifications, roughs, layouts, samples, dummies, printed copy, typewritten copy, or other copy provided by the client, any extra work or cost caused by any variation by the customer from their original instructions or specifications shall be additionally chargeable.

Upon acceptance by the customer, Rocket Color, Inc.’s written quotation shall be deemed to have interpreted the customer's instructions correctly.

3. Customer Submissions

Order processing will begin when the following items are complete:

• Press-ready files are received.
• Payment is processed.

4. Proofs

If requested by the customer, proofs of work will be submitted for the customer's approval prior to printing. No liability is accepted for any errors not corrected by the customer on proofs.

To ensure proper color matching, the customer must purchase a press match proof. Customer-supplied proofs are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following generally recognized industry standards.

Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and completed jobs shall constitute acceptable delivery.

Please note that your monitor's calibration affects what you see on your screen. The colors on printed products may differ from what you see on your screen. While we will try our best to match proofs, Rocket Color, Inc. does not guarantee exact color matching.

5. Print and Delivery Schedule

The delivery schedule comes into effect once a proof is approved. If the client chooses “no proof required,” then the delivery schedule comes into effect once payment is received. Turnaround time does not include shipping. Please factor shipping time into your schedule.

6. Outside Work

Where the performance of any contract with the customer requires Rocket Color, Inc. to obtain goods or services from a third party, the contract between us and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services, and the customer shall bear the full cost of such goods or services.

7. Special Purchases

Dies, knives, engravings, or other special materials purchased for the execution of the customer's order shall be chargeable, but remain the property of Rocket Color, Inc.

8. Overs and Unders

Rocket Color, Inc. makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 10 percent of the quantity specified. Credit shall be given for any shortfall, and such excess shall not be chargeable.

9. Claims

All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 14 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked, and accepted as fully complying with the customer's specifications.

10. Payment

All funds are taken in USD. Payment must be received before an order is processed.

11. Refusal of Service

We reserve the right to refuse any order at our own discretion, including but not limited to orders containing inappropriate or distasteful subject matter.

12. File Errors

Rocket Color, Inc. will contact the customer when errors are detected in their supplied files. The customer will be alerted to the issue and given the following choices:

• Resubmit a corrected file. This will be treated as a new order. A $15 processing fee will be charged.
• Request an estimate for Rocket Color, Inc. to correct the files. This action will require additional payment before the order will proceed.

13. Refunds and Cancellations

Partial refunds are available on orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged in such cases.

For orders already on the press, no refunds will be given. To cancel an order, call us at (405) 842-6001. You will need to provide your order number, which can be found in the subject line of the email that you received after placing your order. No refunds are available on personalized items.

14. Liability

Rocket Color, Inc. shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third-party claims or delay of delivery.

15. Force Majeure

Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregoing causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work.

No responsibility shall attach to Rocket Color, Inc. for any delay, default, loss, or damage resulting from any of the above causes, and the customer undertakes not to bring any claim for damages against Rocket Color, Inc. arising from any circumstance described herein.

16. General Lien

In respect of all unpaid debts due from the customer, Rocket Color, Inc. shall have a general lien on all goods and property in our possession and shall be entitled, on the expiration of 14 days or such other period as we may stipulate, notice to the customer, to dispose of such goods or property as we think fit and to apply the proceeds toward satisfaction of such debts.

Such lien shall further extend to all goods produced or supplied by us wheresoever located, for which payment has not been received. We shall be entitled to enter the customer's premises and repossess such work and dispose of it, applying the proceeds toward satisfaction of the debt, without such repossession or disposition annulling or diminishing the obligation of the customer with respect to remaining unpaid amounts, nor mitigating the rights and recourse of the printer under law for full recovery of said debts and costs of collection thereof.

17. Waiver

Notwithstanding that Rocket Color, Inc. may agree with respect to any specific transaction, either expressly or by implication, to waive one or more of these terms and conditions, such agreement shall in no way release the customer from the other terms, conditions, obligations, or requirements set out herein.

18. Standing Material

At Rocket Color, Inc.'s discretion, all plates, type, cutting forms, and other printing materials used in production may be broken up and/or destroyed immediately on completion of work unless we are specifically requested in writing to keep it standing.

All such matter kept standing shall remain the property of Rocket Color, Inc. If matter is kept standing pursuant to such a request, an additional charge may be made for storage, maintenance, and any other necessary attention.

19. Customer Property and Customer-Supplied Materials

• Customer's property and all property and material supplied to the printer by or on behalf of the customer, including goods in transit, are held at the customer's risk, and Rocket Color, Inc. accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing.
• Unless the customer establishes that Rocket Color, Inc. has been negligent, the risk and cost of all spoilage of customer-supplied materials shall be borne by the customer.
• Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run-up and spoilage, and Rocket Color, Inc. shall assume that such materials are supplied in the necessary quantity.